Updated: 1 January 2026

Vs69 Privacy Policy – Member Personal Data Protection

Vs69 takes the protection of every member's personal data seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your information in accordance with Malaysia's Personal Data Protection Act (PDPA).

Vs69's Commitment to Your Privacy

Six core principles that form the foundation of how vs69 manages and protects its members' personal data.

Malaysia PDPA Compliance

All data handling practices at vs69 fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We do not collect data beyond what is necessary and always ensure it is used solely for the stated purposes.

High-Level Encryption

All data transmitted between your device and vs69 servers is protected with 256-bit SSL encryption. Sensitive data such as banking information and identification details are stored in a restricted environment accessible only to authorised personnel.

No Data Sales

Vs69 has never and will never sell, rent, or transfer members' personal data to third parties for marketing purposes without your explicit consent. Your data belongs to you — it is not our business commodity.

Data Controls in Your Hands

You have full rights to access, correct, or request deletion of your personal data at any time. vs69 provides a straightforward and transparent process for you to manage your own data through our customer support.

Data Breach Notification

In the event of any data breach affecting your information, vs69 is committed to notifying affected members within 72 hours of the breach being detected, in line with international best practices.

Limited Retention Period

Vs69 only retains your personal data for as long as it is needed for the stated purposes or as required by law. Data that is no longer needed will be securely deleted or anonymised in accordance with established procedures.

Your Rights as a vs69 User

Under Malaysia's PDPA and vs69's internal policies, you have the following rights regarding your personal data. We ensure all these rights can be exercised easily and without obstruction.

How to Exercise Your Rights

To exercise any of the rights below, please contact the vs69 customer support team via Live Chat within the platform. Our team will process your request within 14 business days.

Right of Access

You have the right to know what personal data vs69 holds about you and to obtain a copy of it.

Right to Rectification

If your data is inaccurate or outdated, you have the right to request immediate correction at no charge.

Right to Erasure

You may request the deletion of your personal data, subject to applicable legal retention requirements.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You may request your data in a machine-readable format for transfer to another platform.

Right to Restriction of Processing

You may request a temporary restriction on the processing of your data under certain circumstances permitted by law.

Our Commitment: vs69 fully complies with Malaysia's Personal Data Protection Act 2010 (PDPA). This policy transparently explains how your data is managed from start to finish.

1 Introduction

Vs69 (hereinafter referred to as "we", "Platform" or "vs69") operates the website vs69.vip and all related services. We understand that your trust is our most valuable asset, and we take seriously our responsibility to protect every member's privacy.

This Privacy Policy describes the types of personal data we collect, how we use it, which parties may have access to it, and your rights as a data subject. This Policy applies to all users of the vs69 platform, including website visitors, registered members, and former members whose accounts have been closed.

By using the vs69 platform, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please stop using the platform and contact us to close your account.

2 Personal Data We Collect

Vs69 collects your personal data through various means — directly when you register or use the platform, automatically through tracking technologies, and sometimes from trusted third-party sources. Below is a summary of the data we collect:

Data Category Example Information How Collected
Identity Information Full name, date of birth, identification card number, photo Registration & KYC
Contact Information Email address, phone number, residential address Account registration
Financial Information Bank account number, bank name, transaction records Deposits & withdrawals
Usage Data Wagering records, games played, session duration Automatically during use
Technical Data IP address, device type, web browser, operating system Automatically via cookies
Communication Data Live Chat logs, support emails, feedback Customer Support Interaction
vs69 does not collect special category data such as health information, religious beliefs, or political views unless required by law.

3 Purpose of Data Collection & Processing

Vs69 uses your personal data for the following purposes, and we always ensure there is a valid legal basis for each processing activity:

  • Account management: Registers your account, verifies your identity (KYC), and enables you to log in and use all platform features securely.
  • Transaction processing: Processes deposits, manages fund withdrawals, and maintains accurate financial records for each account.
  • Security & fraud prevention: Detects and prevents fraudulent activity, money laundering, or any misuse of the platform.
  • Legal compliance: Fulfills obligations under the PDPA, anti-money laundering (AML) regulations, and directives from relevant authorities.
  • Service improvement: Analyzes usage patterns to improve the user experience, add new features, and ensure optimal platform performance.
  • Service communications: Sends important notifications related to your account, transactions, policy updates, and promotional information (if you have consented).
  • Customer support: Helps resolve complaints, inquiries, and technical issues you encounter while using the platform.

4 Data Sharing With Third Parties

Vs69 does not sell or rent your personal data to any third party. However, in certain limited situations, we may share data with the following parties:

  • Payment service providers: Banking institutions and e-wallet providers that process your deposit and withdrawal transactions.
  • Identity verification providers: Third-party KYC companies that help us securely verify the identity of members.
  • Authorities and regulatory bodies: When required by law, court order, or direction from a competent authority.
  • Technical infrastructure providers: Cloud and hosting service providers that store data under strict confidentiality agreements.
  • Analytics partners: Analytics tools that process data in aggregated and anonymised form for platform improvement purposes only.

All third parties we work with are subject to strict data processing agreements and are required to protect your data to a standard consistent with this Privacy Policy.

Reminder: vs69 will not share your data with third-party marketing companies or advertising networks without your prior written consent.

5 Data Security

Vs69 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure:

  • 256-bit SSL encryption for all data transmitted between your device and vs69 servers.
  • Password storage using irreversible hashing methods.
  • Role-based access control — only authorized staff can access sensitive data.
  • Continuous 24-hour security monitoring to detect any threats or anomalies.
  • Regular security audits by independent third parties to identify and address vulnerabilities.
  • Automatic data backups and a disaster recovery plan to ensure service continuity.
Security Certificate: vs69's infrastructure uses industry-grade encryption and regular security audits to ensure your data is always protected to the highest standards.

6 Cookies & Tracking Technologies

Vs69 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use several types of cookies:

  • Essential cookies: Required for core platform functions such as login sessions and security. These cookies cannot be disabled.
  • Performance cookies: Collects information about how you use the platform to help us improve the overall user experience.
  • Functionality cookies: Saves your preferences such as language, display settings, and game choices for a more convenient return experience.
  • Analytics cookies: Helps us understand traffic and usage patterns in the form of aggregated, non-identifiable data.

You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect platform functionality. vs69 does not use cookies to track your activity on other websites.

7 Cross-Border Data Transfers

In some cases, your personal data may be transferred to and stored on servers located outside Malaysia. This occurs primarily when vs69 utilises cloud services or international infrastructure to ensure optimal platform performance.

Whenever such data transfers occur, vs69 ensures protection equivalent to Malaysia's PDPA through:

  • Data processing agreements that comply with international data protection standards.
  • Transfers only to countries or entities with an adequate level of data protection.
  • Use of internationally recognized standard contractual protection clauses.

8 Data Retention Period

Vs69 retains your personal data for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. Our data retention guidelines are as follows:

  • Active account data: Retained for the duration that your account remains active on vs69.
  • KYC and identity verification data: Retained for a minimum of 7 years after account closure in accordance with AML requirements.
  • Financial transaction records: Retained for 7 years from the transaction date in accordance with financial regulatory requirements.
  • Customer support communication logs: Retained for 3 years for dispute resolution purposes.
  • Cookies and analytics data: Retained for between 30 days and 2 years depending on the cookie type.

Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be associated with you.

9 Children's Privacy

The vs69 platform is not intended for individuals under the age of 18. vs69 does not knowingly collect personal data from children or minors below the specified age.

If we discover that personal data has been collected from individuals under 18 years of age without proper age verification, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe your child has registered at vs69, please contact our customer support immediately via Live Chat on the platform.

10 Links to Third-Party Websites

The vs69 platform may contain references to third-party services such as payment providers or gaming partners. vs69 is not responsible for the privacy practices of those third-party websites or services.

We recommend reading the privacy policy of each third-party service you use in connection with your vs69 account to understand how they handle your data.

11 Privacy Policy Amendments

Vs69 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in law, technology, or our business practices. Any significant changes will be communicated through:

  • In-platform notification on vs69 when you log in.
  • Notification emails sent to the email address registered on your account.
  • Banner or pop-up notification displayed on vs69.vip.

The "Updated" date at the top of this page indicates when this Privacy Policy was last reviewed. Your continued use of the platform after any amendments are published constitutes your acceptance of the updated policy.

12 Contact Us Regarding Privacy

If you have any questions, concerns, or wish to exercise your rights under this Privacy Policy, please contact the vs69 Data Protection Officer (DPO) through the following channels:

  • Live Chat: Available 24/7 directly within the vs69 platform — the fastest way to get a response.
  • Email: [email protected] — for written enquiries that require documentation.
Response Time: vs69 is committed to responding to all privacy-related enquiries within 14 working days from the date of receipt. For more complex cases, we will notify you of the required timeframe.

Your Data is Safe at vs69 — Begin Your Journey

Create your vs69 account today and enjoy a safe, transparent, and responsible online entertainment experience. Your privacy is our priority.

Bahasa Melayu